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frequently asked questions

 

  

how do I book?

Simply give us a call 647-748-8899, or book online. Once you've made your booking you will receive a link to our Health Screening Form in your confirmation email, which we will ask you to complete 24hrs prior to your appointment. We ask that you complete the form closer to your appointment date as we will require the most up to date information possible.  

 

i have a partially redeemed series pack but due to the COVID closure I wasn't able to use it all before it expired. will I still be able to use it?

Yes! Partially used series packs will expire 3 weeks from the first day you come back in to redeem them. Learn more.

 

how will i choose my colour?

Due to our new health and safety measures, we’re unable to provide clients with our array of swatches. Now, our technicians will provide colour consultations and provide you with the best possible colour options. Trust us, we got you!

 

can I bring my pet or additional guests with me?

To maintain a safe working environment, we are not permitted to allow any pets or additional guests (including children) in the space. Please arrive solo. Thank you!


do you remove gel?

Gel polish - yes! If you have Shellac/gel polish on prior to your appointment and require a removal, please ensure you include it in your booking. If you require a removal but do not book it, please give us a call or email dundas@nakedbeautybar.com in advance of your appointment and we will do our best to accommodate.

Aprés Gel-X extensions yes, however only if it was done by us.

Hard gel - no. We do not service hard (sculpting) gel and acrylics, including removing them. Please ensure your hard gel/acrylics are completely removed prior to your appointment, or our cancellation policy will be in effect should you arrive for your appointment with nail enhancements.


what if I’m late?

Please arrive 5 minutes prior to your appointment to allow time for you to check-in. If you’re running more than 10 behind, we cannot guarantee your appointment and our cancellation fee will apply should we need to cancel or reschedule.


what's your cancellation or no-show policy?

If you (or anyone in your group) are feeling ill or suspect to have been in contact with someone who is experiencing COVID-19 symptoms, please let us know immediately and we will waive your cancellation or no-show fee. 

Cancellations made within 48 hrs of your appointment time will be charged 50% of your original booking, plus 18% gratuity. For groups of 4 or more, we require 72 hours notice. 

If you do not cancel and do not show up to your appointment, you will be charged the full cost of your service, plus 18% gratuity.


what methods of payment do you accept?

We accept Visa, Mastercard, and debit. We are cashless.

 

how do I book a group?

Please email us at dundas@nakedbeautybar.com for group bookings and our support team will be in contact with you.

 

how do I book Naked for an event? 

Please email julia@nakedbeautybar.com for event inquiries in-shop or off-site.

 

Should you have further questions please email us at info@nakedbeautybar.com.