frequently asked questions
Due to new provincial restrictions, our flagship location will be closed effective Monday November 23 until further notice. We're only open for curbside pickup for online orders. Please stay safe and we'll see you soon.
how do I book?
Simply give us a call 647-748-8899, or book online. Once you've made your booking you will receive a link to our Health Screening Form in your confirmation email, which we will ask you to complete 24hrs prior to your appointment. We ask that you complete the form closer to your appointment date as we will require the most up to date information possible.
what should I expect when I visit?
First things first, please complete our Health Screening Form prior to your arrival.
Please arrive solo and 5 minutes prior to your appointment. Upon arrival, our doors will be locked, so before entering the shop give us a call 647-748-8899 to let us know you’ve arrived. Please wait outside the shop and when we’re ready for you, we'll call you back and instruct you to come on in.
When you enter the shop, please ensure your mask is on (covering your mouth and nose). Our customer support team will meet you at the front where they will check your temperature and instruct you to wash and sanitize your hands.
Our technicians will be suited up (mask, gloves, and all) and will get you seated at a freshly sanitized station. During your service we kindly ask not to touch any surfaces un-necessarily while seated (i.e., books, bags, phone, etc.) -- just sit back and relax! Likewise, when perusing our retail shelves, please ask us for assistance and we’ll be more than happy to grab it for you or offer samples (where possible) to bring home. Snacks, gum or beverages will no longer be offered, but feel free to bring your own beverage.
Once your appointment is complete, you’ll feel like a whole person again! We kindly ask that you immediately head to our reception area to check-out while we clean and sanitize the station for the next client.
what is a PPE Fee?
Due to the additional health and safety measures we've put in place, we have had to significantly reduce our operating capacity as well as increase our operating costs. As a result, there will be a $5 fee will be added to each shop visit. We strive to provide the best and safest experience possible. Thank you for your understanding and cooperation.
i have a partially redeemed series pack but due to the COVID closure I wasn't able to use it all before it expired. will I still be able to use it?
YES! We are extending all series pack expiry dates to August 31. This only applies to partially used packs.
how will i choose my colour?
Due to our new health and safety measures, we’re unable to provide clients with our array of swatches. Now, our technicians will provide colour consultations and provide you with the best possible colour options. Trust us, we got you!
can I bring my pet or additional guests with me?
To maintain a safe working environment, we are not permitted to allow any pets or additional guests (including children) in the space. Please arrive solo. Thank you!
do you remove gel?
Gel polish - yes! If you have Shellac/gel polish on prior to your appointment and require a removal, please ensure you include it in your booking. If you require a removal but do not book it, please give us a call or email email@example.com in advance of your appointment and we will do our best to accommodate.
Aprés Gel-X extensions yes, however only if it was done by us.
Hard gel - no. We do not service hard (scuplting) gel and acrylics, including removing them. Please ensure your hard gel/acrylics are completely removed prior to your appointment, or our cancellation policy will be in effect should you arrive for your appointment with nail enhancements.
what if I’m late?
Please arrive 5 minutes prior to your appointment to allow time for you to check-in. If you’re running more than 10 behind, we cannot guarantee your appointment and our cancellation fee will apply should we need to cancel or reschedule.
what's your cancellation or no-show policy?
If you (or anyone in your group) are feeling ill or suspect to have been in contact with someone who is experiencing COVID-19 symptoms, please let us know immediately and we will waive your cancellation or no-show fee.
Cancellations made within 48 hrs of your appointment time will be charged 50% of your original booking, plus 18% gratuity. For groups of 4 or more, we require 72 hours notice.
If you do not cancel and do not show up to your appointment, you will be charged the full cost of your service, plus 18% gratuity.
what methods of payment do you accept?
We are cashless and accept Visa, Mastercard, or debit. Cash tips are accepted however we are not able to provide change.
how do I book a group?
Please email us at firstname.lastname@example.org for group bookings and our support team will be in contact with you.
how do I book Naked for an event?
Please email email@example.com for event inquiries in-shop or off-site.
Should you have further questions please email us at firstname.lastname@example.org.