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appointment policies




health and safety

Naked was built on the desire to make clean beauty and safe industry practices accessible in our community. It is our mission to maintain a safe space for our team and clients. We require all staff and clients to wear masks during their visit to the shop, among other measures outlined here.


late arrivals

Kindly note we reserve your appointment time especially for you. Please arrive 5 minutes prior to your appointment to allow time for you to check-in. If you’re running more than 15 behind, we cannot guarantee your appointment and our cancellation fee (100% of your original booking plus 18% gratuity, billed to the card on file) will apply should we need to cancel or reschedule.  



We do understand that life is full of the unexpected, so we urge you to keep us informed should you need to cancel. Cancellations and/or rescheduling made within 6 hours of your appointment time will incur a charge of 100% of your original booking plus 18% gratuity, billed to the card on file.

Cancellations can only be completed by: 1) online through your customer profile, or 2) calling 647-748-8899 within our hours of operation. If you wish to cancel outside of our hours of operation, please do so online to avoid incurring the cancellation fee.

We do not accept cancellations made via voicemail, text message, direct message on any social media platform, email, or calls made outside of our business hours. These forms of communcation will be subject to the cancellation charge.



We reserve your appointment time especially for you. If you're unable to make your appointment please let us know so we can make it available for others. If you do not cancel and do not show up to your appointment, you will be charged the full cost of your service, plus 18% gratuity.



Yes we do remove Shellac/gel polish. We also remove Apres Gel-X extensions that were done by us. Our Gel-X removals are included in the price of any Aprés Gel-X reapplication only. If you require a removal but do not book it, please give us a call or email in advance of your appointment and we will do our best to accommodate.


We only work on natural nails and we do not remove gel overlay, acrylic, any hard gel nail enhancements, and Gel-X extensions done by other salons and/or artists. Ensure it is removed in advance of your appointment or we will not be able to complete your service and our cancellation policy will be in effect should you arrive for your appointment with nail enhancements.